Delete your account

You can delete your SheHerMe account and the data connected to it at any time. There are two ways to ask for this: in the SheHerMe app, or by email to our support team.

This page applies to the SheHerMe app for iOS and Android.

Delete your account in the app

1. Open the SheHerMe app and go to Settings.
2. Choose Privacy & Data.
3. Tap Delete my account.
4. Read the notice and confirm with Permanently delete my account.

The data on your device is cleared straight away and you are signed out. Everything on our servers is removed within 30 days.

Request deletion by email

If you no longer have the app installed, or would rather not use it, email us at support@she-her-me.com from the address you registered with. You can use the template below.

Hello SheHerMe team,

Please delete my SheHerMe account and all data connected to it.

Registered email address: [your email address]

I understand that this cannot be undone.

Thank you

To protect your account we may ask you to confirm the request from your registered address. We let you know by email once the deletion is complete.

What is deleted, and when

• Your account, profile and sign-in details.
• Everything you recorded in the app, such as journal entries, symptom answers, assessment results and device data.
• Your consent choices and preferences.

Data on your device is cleared immediately. Data on our servers is deleted within 30 days of your request, and you receive an email confirmation at your registered address.

Where the law requires us to keep a record, for example of a purchase or a support conversation, we keep only that record and only for as long as required. Deletion cannot be undone, so please save anything you want to keep before you delete.

Our privacy policy explains what we collect and why, and how to exercise your other rights. Read the privacy policy