How can we help?
Answers to the questions we hear most about the SheHerMe app and MenoPulse. If yours is not here, our care team is happy to help by email.
The SheHerMe app
Do I need an account to use the app?
You can look around the app and read the Learn articles without one. To check in, keep your journal, see your insights and connect MenoPulse, you need a free SheHerMe account. You can create one with your email address, or continue with Apple or Google. MenoPulse also works on its own, without the app.
How do I turn on Bluetooth for the app on iPhone?
First make sure Bluetooth is on: open Control Center, or go to Settings → Bluetooth. Then allow it for the app under Settings → SheHerMe → Bluetooth. If you declined the Bluetooth prompt the first time, this switch in Settings is the only way to turn access back on.
How do I turn on Bluetooth for the app on Android?
Turn on Bluetooth in your quick settings. On Android 12 and later, allow the Nearby devices permission under Settings → Apps → SheHerMe → Permissions. On Android 11 and earlier, allow the Location permission there instead and keep Location turned on while you pair: on those versions Android only lets an app find Bluetooth devices with it. Menu names can differ slightly between phone makers.
Why does the app ask for Bluetooth, and sometimes for location?
Bluetooth is how the app finds and connects to your MenoPulse and reads the sessions it recorded. Older Android versions (11 and earlier) tie Bluetooth scanning to the location permission, so the app has to ask for it there. SheHerMe does not use your location.
How do I delete my account?
In the app, go to Settings → Privacy & Data → Delete my account and confirm. If you no longer have the app, email us from the address you registered with and we will delete it for you.
Your MenoPulse
How do I pair MenoPulse with the app?
Turn MenoPulse on by holding the power button until the ring lights up and stays on, about 2 seconds. Then press and hold + and − together until it buzzes twice: the ring goes off and the Bluetooth symbol at the top blinks. In the app, choose Add a device and follow the steps, with your phone close by. MenoPulse stays ready to pair for about 2 minutes; if that runs out, hold + and − again.
The app can't find my MenoPulse when I pair it. What can I do?
Check that MenoPulse is charged and switched on: hold the power button until the ring lights up and stays on. Then put it in pairing mode by holding + and − together until it buzzes twice. The ring goes off and the Bluetooth symbol at the top blinks for as long as MenoPulse is ready to pair, about 2 minutes. Keep it within about a metre of your phone, make sure Bluetooth is on and the app is allowed to use it, and search again.
My MenoPulse is already paired, but the app doesn't connect.
Once MenoPulse is paired, you don't need pairing mode again. Switch it on by holding the power button until the ring stays on, about 2 seconds, and open the app with your phone close by: it reconnects on its own. MenoPulse switches itself off after about 30 minutes without use, so it may simply be off. If it still doesn't connect, make sure Bluetooth is on and the app is allowed to use it.
The app says MenoPulse holds data from a previous setup.
MenoPulse is still set up for another account, or for yours before you reinstalled the app. You can connect it to your account anyway: tap Continue, then Delete and connect. This erases the sessions stored on the device and gives it a new encryption key that only your account knows. MenoPulse may still appear in the Bluetooth list of a phone that isn't yours. Only that phone's owner can remove it there, but your data stays safe: without the new key, that phone can't read it.
How do I charge MenoPulse, and how long does the battery last?
Charge it with the USB-C cable. While the cable is connected, MenoPulse pauses, which is expected. The ring pulses slowly while it charges and turns solid green once it is full. A full charge gives up to about an hour of use, depending on mode and intensity.
MenoPulse isn't responding. What now?
Restart it: press and hold the power button, plug in the charging cable while you keep holding it, and hold for 5 seconds until MenoPulse switches off completely. Then hold the power button until the ring lights up. Nothing is lost: your settings, the pairing and the sessions stored on the device are kept, and your phone reconnects afterwards.
Still need help?
Write to our care team at care@she-her-me.com. We read every message and reply by email.
It helps us to know your phone model, the app version (Settings → About → App version) and, for MenoPulse, what happened just before the problem.
Email the care team